La Hacienda is a convenient, onsite destination for international breakfast, lunch, and dinner fare. Room service is available from 7am-11pm each day.

Guest services include a 24-hour front desk, ice and vending machines, currency exchange, safe deposit box, shoeshine, complimentary parking, valet parking, wake-up calls, luggage hold, a business center, three meeting rooms, a doctor-on-call, complimentary newspaper, multilingual staff, and same-day laundry and dry-cleaning valet. For air transportation, the Nuevo Laredo airport is approximately eight miles, or 15 minutes' drive, from the hotel.

There are 111 rooms, including five suites, on two floors. Non-smoking rooms and one room equipped for the physically challenged are available upon request. Standard amenities include air-conditioning, alarm clock radio, bath amenities, coffeemaker, dataport, desk, direct-dial telephone, hairdryer, individual climate control, iron, ironing board, make-up/ shaving mirror, television, and trouser press.